Effects of waiting on the satisfaction with the service: Beyond objective time measures
1998
International Journal of Research in Marketing
Journal Article
Issue 4
Volume 15
Pages 321-334
Author(s): Pruyn, A., Smidts, A.
Wait times are a persistent concern in healthcare today. It is a concern that healthcare shares with other service industries. To counter this waiting areas provide numerous distractions- TVs, magazines, vending machines, computer kiosks etc. The efficacy of these distractions is beginning to be studied in greater detail today.
Added October 2012
The impact of ward design on the behaviour, occupational satisfaction and well-being of psychiatric nurses
2002
International Journal of Mental Health Nursing
Journal Article
Issue 2
Volume 11
Pages 94–102
Author(s): Tyson, G. A. , Lambert, G., Beattie, L.
Studies have shown that modifications to the physical environment of psychiatric institutions are associated with positive changes in patient behavior, attitudes and perceptions, but less attention has been paid to the impact of these changes on the nursing staff.
Added October 2012
Patient satisfaction in an acute medicine department in Morocco
2010
BMC Health Services Research
Journal Article
Issue 149
Volume 10
Pages 1-12
Author(s): Soufi, G., Belayachi, J., Himmich, S., Ahid, S., Soufi, M., Zekraoui, A., Abouqal, R.
Patients' satisfaction is an important indicator for quality of care. Measuring healthcare quality and improving patient satisfaction have become increasingly prevalent, especially among healthcare providers and purchasers of healthcare. This is mainly due to the fact that consumers are becoming increasingly more knowledgeable about healthcare. This Open Source study focuses on inpatient satisfaction with hospital care in an Arabic culture in Morocco.
Added October 2012
Single Room Maternity Care and Client Satisfaction
2000
Birth
Journal Article
Issue 4
Volume 27
Pages 235-243
Author(s): Janssen, P.A., Klein, M.C., Harris, S.J., Soolsma, J., Seymour, L.C.
Maternity care has evolved from the traditional practice of admitting women to labor rooms, moving them to delivery rooms, and then transferring them to postpartum wards, to a family-centered model where intrapartum and post partum care is provided in a single room, under the care of one nurse. The traditional model was directed at economy for the institution, however, for the mother, this could result in feelings of disorientation, anxiety, lack of space, and repeated adjustment to new caregivers.
Added October 2012
Evaluation of the built environment at a Children's Convalescent Hospital: Development of the Pediatric Quality of Life Inventory (TM) parent and staff satisfaction measures for pediatric health care facilities
2004
Journal of Developmental and Behavioral Pediatrics
Journal Article
Issue 1
Volume 25
Pages 10-20
Author(s): Varni J. W., Burwinkle T. M., Dickinson P., Sherman S. A., Dixon P., Ervice J. A., Leyden P. A., Sadler B. L.
The expectation that the hospital built environment may affect the health and satisfaction of patients and their families continues to interest health care providers and hospital administrators as they differentiate and distinguish the quality and health outcomes of their services. In preparation for the design, construction, and postoccupancy evaluation of a new Children’s Convalescent Hospital, focus groups were conducted and measurement instruments were developed to quantify and characterize parent and staff satisfaction with the built environment of an existing pediatric health care facility, a 30-year-old, 59-bed, long-term, skilled nursing facility dedicated to the care of medically fragile children with complex chronic conditions. The measurement instruments were designed in close collaboration with parents, staff, and senior management involved with the existing and planned facility.
Added October 2012
Does flooring type affect risk of injury in older in-patients?
1994
Nursing Times
Journal Article
Issue 27
Volume 90
Pages 40-41
Author(s): Healey, F.
Falls and injury are of great concern in healthcare institutions, even more so in wards which are likely to have older patients who are at higher fall risk. While falls can be prevented by careful treatment of intrinsic factors (to do with the patients' own health), extrinsic factors in the environment, that could increase the likelihood of falls such as poor lighting, clutter etc. must also be concerned. Of particular relevance is the issue of flooring which is a large investment for the hospital and sets the stage for patients and staff to move upon.
Added October 2012
The effect of bedrails on falls and injury: a systematic review of clinical studies
2008
Age and Ageing
Journal Article
Issue 4
Volume 37
Pages 368-378
Author(s): Healey, F., Oliver, D. , Milne, A., Connelly, J.B.
Falls and injury are a significant concern in healthcare and are linked to the never events. Around 1/4th of the falls in healthcare settings are from the bed. However, the literature on the role of bedrails in fall prevention is controversial and the prevailing opinion is that bedrails can be harmful and ineffective.
Added October 2012
Lumbar spine forces during manoeuvring of ceiling-based and floor-based patient transfer devices
2009
Ergonomics
Journal Article
Issue 3
Volume 52
Pages 384-397
Author(s): Marras, W.S., Knapik, G.G., Ferguson, S.
Patient handling is an important concern in healthcare facilities linked to patient falls, as well as staff injury. It continues to represent a high risk for low back pain among caregivers. Research shows that manual transfer of patients can impose unacceptable loads on the spine (even when the task is shared by two caregivers). Due to this, patient lift devices have gained popularity and are frequently used. However the merits and demerits between the different systems continues to be explored.
Added October 2012
Natural Ventilation for the Prevention of Airborne Contagion
2007
PlOS Medicine
Journal Article
Issue 2
Volume 4
Pages e68
Author(s): Escombe, R.R., Oeser, C.I., Gilman, R.H., Navincopa, M., Martinez, C., Chacaltana, J., Rodriguez, R., Moore, D.J., Friedland, J.S., Evans, C.A.
Controlling the break of nosocomial infections is arguably the highest priority in hospitals. Institutional transmission of airborne infections, such as Tubercolosis (TB) are, additionally, a public health concern. This is particularly true for developing countries, or other resource-limited settings where protective measures such as negative-pressure isolation rooms, which have become the norm in more modern settings, are difficult to implement. The global statistics on TB are staggering at 1.8 million dealths a year.
Added October 2012
Distraction therapy with nature sights and sounds reduces pain during flexible bronchoscopy: A complementary approach to routine analgesia
2003
Chest
Journal Article
Issue 3
Volume 123
Pages 941-948
Author(s): Diette, G.B., Lechtzin, N, Haponik, E, Devrotes, A, Rubin, H
The demand for better healthcare includes the demand for proper treatment of pain. Joint commission standards for maintaining accreditation also apply to chronic medical conditions and the management of pain. Non-pharmacological methods of managing pain have gained popularity because patients can continue to experience pain despite the use of premedication analgesics and sedatives. Besides there are often side-effects associated with any use of medication. This is of particular concern for invasive procedures such as Flexible Bronchoscopy (FB) that can be frightening and painful for patients.
Added October 2012
Impact of visual art in patient waiting rooms: survey of patients attending a transplant clinic in Dumfries
2010
Journal of the Royal Society of Medicine Short Reports
Journal Article
Issue 52
Volume 1
Pages 1-5
Author(s): Cusack, P, Lankston, L., Isles, C.
Waiting is a core component of the healthcare experience which can induce stress and anxiety in patients and their caregivers. In a Quality Improvement Survey conducted across nine adult renal units the clinic waiting area at Cumfried received the highest score. This study evaluates which aspects of the waiting area were important to the patients and could have impacted their satisfaction scores.
Added October 2012
Handwashing patterns in two dermatology clinics
2002
Dermatology
Journal Article
Issue 4
Volume 205
Pages 358-361
Author(s): Cohen, H.A., Kitai, E., Levy, I., Ben-Amitai, D.
Handwashing has been identified as one of the most critical elements of controlling risk of hopital acquired infections. Healthcare workers hands can be a source of nosocomial infections. Adherance to hand hygience protocols is important to prevent the spread of health care-associated infections.
Added October 2012
Impact of Visual Art on Patient Behavior in the Emergency Department Waiting Room
2012
The Journal of Emergency Medicine
Journal Article
Issue 1
Volume 43
Pages 172–181
Author(s): Nanda, U., Chanaud, C, , Nelson, M., Zhu, X., Bajema, R., Jansen, B. H.
Wait times have been reported to be one of the most important concerns for people visiting emergency departments (EDs). Additionally, distrust between the patients and staff of the hospital, patients’ consistent focus on their status, and an uncertainty about the waiting time have been identified as contributors to patient anxiety, fear, confusion, and annoyance. Affective states significantly impact perception of wait time and may be impacted by environmental interventions, such as art depicting nature that has been shown to reduce stress levels and anxiety.
Added October 2012
Decreasing Airborne Contamination Levels in High-Risk Hospital Areas Using a Novel Mobile Air-Treatment Unit
2007
Infection Control and Hospital Epidemiology
Journal Article
Volume 28
Pages 1181-1186
Author(s): Bergeron, V., Reboux, G., Poirot, J.L., Laudinet, B.S.
To evaluate the performance of a new mobile air-treatment unit that uses nonthermal-plasma reactors for lowering the airborne bioburden in critical hospital environments and reducing the risk of nosocomial infection due to opportunistic airborne pathogens, such as Aspergillus fumigatus. Tests were conducted in 2 different high-risk hospital areas: an operating room under simulated conditions and...
Added October 2012
Reducing incidence of low-back injuries reduces cost
2001
American Industrial Hygiene Association Journal
Journal Article
Issue 4
Volume 62
Pages 508-511
Author(s): Brophy, M.O., Achimore, L.
To reduce musculoskeletal injuries in employees and to lower the financial costs associated with them, a 525-bed county nursing home in upstate New York initiated a five-step ergonomics program and purchased mechanical lifting devices. The five steps in the program were (1) creation of a resident transfer evaluation team, (2) establishment of an accident review committee, (3) mandatory ergonomics...
Added October 2012
A Novel PACU Design for Noise Reduction
2008
Journal of PeriAnesthesia Nursing
Journal Article
Issue 4
Volume 23
Pages 226-229
Author(s): Smykowski, L.
As redesign and renovation of patient care units occur, health care providers need to consider the importance of lowering environmental stressors. Noise in the hospital environment is one well documented problem, with detrimental effects to both patients and staff. The paper reviews the redesign of the organization's PACU that explored a unique floor plan to minimize noise and improve privacy.
Added October 2012
Wandering and the Physical Environment
2010
American Journal of Alzheimer's Disease and Other Dementia
Journal Article
Issue 4
Volume 25
Pages 340-346
Author(s): Algase, D., Beattie, E.R.A., Antonakos, C., Beel-Bates, C.A., Yao.L.
Wandering is one of the most challenging and potentially dangerous behavior seen among individuals with Alzheimer's Disease. Wandering is often associated with negative consequences such as getting lost, fatigue, injury and even death. The physical environment has been identified as a key component in addressing wandering and other dementia-related behavior. However, there is very little research that clearly identifies the role of specific physical environmental features either singly or in combination with other features in promoting or reducing dementia-related behaviors such as wandering.
Added October 2012
Factors Determining Inpatient Satisfaction With Care
2002
Social Science & Medicine
Journal Article
Issue 4
Volume 54
Pages 493-504
Author(s): Thi, P. L.N. , Briancon,S., Empereur, F., Guillemin, F.
With the growing interest in patient-centered care, patient evaluations of their own experiences have been increasingly used to improve the quality of care. Factors associated with satisfaction are thought to include the structure, process and outcome of care as well as patient sociodemographic, physical and psychological status, and attitudes and expectations concerning medical care.
Added October 2012
Illumination and errors in dispensing
1991
American Journal of Hospital Pharmacy
Journal Article
Issue 10
Volume 48
Pages 2137-45
Author(s): Buchanan, T.L., Barker, K.N., Gibson, T., Pearson, R.E.
Added October 2012
The ventilation of multiple-bed hospital wards: Review and analysis
2008
American Journal of Infection Control
Journal Article
Issue 4
Volume 36
Pages 250-9
Author(s): Beggs, C.B., Kevin, G., Noakes, C.J., Hathway, A., Andrewsleigh, P.
Ventilation is a key concern in hospitals, however this has received less attention in the context of hospital wards, as compared to operating theaters or isolation rooms which have a high risk of infections. In many countries in the world where private rooms are not yet the norm, the issue of ventilation in multi-bed rooms is a critical concern. This paper undertakes a review of guidelines in the UK and the US around this issue.
Added October 2012
