Joseph, A., Wingler, D., Zamani, Z., (2017). Balancing the Human Touch with the Need for Integrating Technology in Ambulatory Surgical Environments: Barriers and Facilitators to Nursing Work and Care Team Interactions
Major advances in medical technology - paired with changes in Medicare reimbursement policy - have led to rapid growth in outpatient surgery. While many of these advances are beneficial for healthcare organizations and patients, there are challenges in that there is still very little research focused on how the design of ambulatory surgery centers affects nursing work or the critical interactions between staff, patients, and families. In this study, researchers explore the relationship between the physical environment in pre-op and post-op areas of two ambulatory surgery centers. This study highlights the vital importance of a systems view to understanding the healthcare environment. Taking a close look at the results, design teams may see opportunities to support better workflow through innovative design, including ways to locate pre-op and post-op areas to increase efficient use of the space at all times, not just at peak times.