Dhala, A., Sasangohar, F., Kash, B., Ahmadi, N., & Masud, F. (2020). Rapid implementation and innovative applications of a virtual ICU during the COVID-19 pandemic: A case study. Journal of Medical Internet Research
The novelty of the coronavirus, combined with the complexity of treating COVID-19 patients, forced many organizations to redirect their critical care staff to the COVID-19 units for 24-hour bedside coverage. The hospital accelerated and expanded their tele-critical care program that connected ICU patient rooms to remote caregivers - virtual ICU (vICU). This technology ended up augmenting their critical care capacity during the COVID-19 surge. The program was expedited with COVID, and over the weeks, multiple ICUs implemented the vICU and became COVID-19 units. While the program was not intended for virtual visits, the virtual setup became a welcomed communication tool during the pandemic. The Ops Center collaborated with bedside staff to coordinate virtual family visits, which improved emotional well-being for patients and families. Anxiety about PPE shortages were alleviated, and medical staff and specialists felt more protected with a reduced number of times they had to go into the room.