San Francisco Health Design Insights Networking Event

Sheila Babnis, Seasoned Business Transformation Advisor, gapingvoid

The Unexpectedly Large Shifts In Engagement And Satisfaction After An Immersive Art Installation In A Primary Care Clinic

Gapingvoid approaches the mission of shifting patient perception of care in healthcare organizations as a cultural challenge that can be enhanced by strategic placement of cues in the environment. Sheila will present the results of a case study to discuss how art can be the catalyst for a virtuous cycle by anchoring the care team back to their empathetic core and connecting patients emotionally to better outcomes, and demonstrate how the strategic placement of art has been a successful tactic used by leaders for thousands of years.

Xiaobo Quan, Ph.D, EDAC – Senior Researcher, The Center for Health Design

Catherine Ancheta, Project Manager, The Center for Health Design

Highlighting EBD Strategies: A Visualization Approach

While there is an increasing focus on using an evidence-based design (EBD) process in building design and construction, designers and healthcare professionals often find the research knowledge base too technical and complex to grasp to apply in practice and many recommendations pertaining to patient room design are scattered in many sources. To make research-based design knowledge more accessible for practitioners and highlight the importance of design elements in improving healthcare, three online virtual inpatient rooms (medical-surgical, intensive care, and maternity care) were created to visualize design recommendations linked to research references in online databases. The design recommendations were gathered through a comprehensive literature review, focus groups with industry experts, and questionnaire surveys. Attendees will learn about using the online visualization as a relatively quick and easy way to understand the design strategies that can be implemented to improve safety and quality outcomes. 

Steven Steinberg, AIA - Associate Vice President, Principal, HGA Architects and Engineers

Living On The Edge: A Patient-Centered Medical Home Model In A Rural Setting

Redwood Coast Medical Services Clinic in Gualala, CA, three hours north of San Francisco, is faced with having to provide medical services to an underserved community composed of the wealthy (Sea Ranch) and those living at poverty levels.  This disparity in population health needs is made more severe when you factor in age (the average age is 51 years compared to San Francisco at 38.5) and the need of this population for more chronic medical care (RCMS patients visit the clinic on average 5 times/year, compared to the national average of 3.9 visits/year).  This session will explore how a medical home model addresses population health management and the Triple Aim of the Institute for Healthcare Improvement:

·         improving the patient experience,
·         improving health of populations and
·         reducing the per capita cost of health care. 
The importance of community and aligning this diverse population will be highlighted as will how planning and design will reduce waiting times, staff travel distances and foster a collaborative integrated care team model.  Innovative architectural models will be featured including an "on stage, off stage" clinic planning module and use of technology to streamline patient throughput and encourage team collaboration.  Nature and its healing benefits will be discussed since the proposed new 23,000 SF clinic sits among pines and redwoods and has views of the Pacific Ocean from its perched hilltop location.