Do you want to help lead a dynamic, mission-driven team that is passionate about improving the healthcare experience for patients, their families and staff?
For over 30 years the non-profit Center for Health Design has been providing research, education and community-building to improve health, safety and business outcomes through the use of an evidence-based process in the planning, design and construction of healthcare environments.
Our reach is global, providing a vast range of research, resources, tools, learning experiences, certification, networking, collaborative professional networks and other industry initiatives to healthcare providers, architects, designers, product and services providers, educators and students, and many more – over 30,000 worldwide. Learn more about us at www.healthdesign.org.
We’re looking for an Operations and Programs Manager who can keep one eye on the present – overseeing the day-to-day work of the project management and administrative teams and office operations – and another eye on the future, working closely with the CEO and management team to translate and operationalize high-level vision, goals and strategy into actionable plans and measurable results.
At The Center, we thrive on creativity, collaboration and innovation and have created a dynamic work culture where your contributions make a real difference. We seek someone who demonstrates a proactive and uplifting attitude, fosters a positive work environment, and contributes to a collaborative and motivated team culture.
This is a remote position.
Responsibilities
Project Planning, Management, Reporting
The Operations and Programs Manager is responsible for overseeing the planning, implementation, progress tracking, quality control, measuring and reporting of all Center programs and events in coordination with designated project managers.
Specifically, the Operations and Programs Manager will be responsible for
- Ensuring project/event plans are well-prepared and include:
- Defined project scope and objectives, including revenue or other quantifiable goals
- Budget/resource requirements (internal and external)
- Project team members, roles and responsibilities
- Key progress milestones and deadlines
- Quality control measures
- Success metrics
- Setting clear expectations for and driving timely completion, quality execution and goal achievement of all projects, programs and events.
- Managing, supporting and mentoring our project management team for success.
- Providing direction, guidance, assistance, task/work support, and encouragement to project managers in executing their projects, including—with input and direction from the management team—the development of annual plans and goals.
- Regularly reviewing project progress in project manager group, project team and individual manager meetings, intervening and assisting as needed to resolve time, budget, resources, staff and other conflicts or issues.
- Creating and maintaining systems, processes, and tools – including a master project calendar – for achieving project management goals and driving continual process improvement to increase the effectiveness of the project and administrative teams.
- Communicating project management and administrative updates, issues, and needs to the CEO and management team with recommendations for improvement/resolution.
Strategy Translation, Communication and Implementation Management
The Center’s CEO and management team are engaged in an ongoing process of defining and refining the organization’s vision and strategy in response to the ever-changing healthcare landscape, as well as challenges and opportunities that arise with our many and varied partners, and in the general industry marketplace. The Operations and Programs Manager plays a key role in operationalizing our evolving vision and strategy.
Specifically, in collaboration with the CEO and management team, the Operations and Programs Manager will:
- Assume the responsibilities of project manager to implement and operationalize the strategy, driving tasks, responsibilities and timelines.
- Actively participate in management team strategy planning and discussions, providing feedback and recommendations.
- Translate organizational strategies and goals into actionable plans.
- Ensure strategies are integrated and reflected across the organization and in relevant Center programs, products, events, processes and procedures.
- Communicate strategies, implementation plans and progress to project management and administrative teams.
Operations Management
The Operations and Programs Manager is responsible for a number of operational tasks, including overseeing office operations, human resources, budget planning, and financial reporting.
Specifically, the Operations and Programs Manager will be responsible for
- Maintaining communication with contractors and vendors for services needed.
- Coordinating with the Office Manager on office procedures and needs.
- Tracking staffing performance and requirements, hiring new employees as needed.
- Overseeing program budgets and variances, ensuring operational activities remain within budget.
- Managing the implementation of partner agreements across programs, ensuring they are completed and match up with financial records.
Basic Qualifications
Experience and Education:
- Minimum of 10 years full-time work experience.
- Minimum of three to five years of experience in strategy, planning, and/or business operations.
- Experience in managing complex, strategic projects.
- Proven track record of managing staff to their best potential, both in-person and remotely.
- Strong organizational and communication skills.
- Preferable background in healthcare or design.
- Minimum Bachelor's degree; advanced degree preferred.
Skills and Attributes:
- Demonstrated ability to identify operational issues and develop appropriate action plans from multidisciplinary perspectives.
- Proven leadership skills, including influencing, efficiency, candor, and openness with a focus on results.
- Knowledgeable about project management processes, tools, techniques, and methodologies to lead large-scale efforts.
- Strong interpersonal skills, especially regarding oversight and management.
- Comfortable with presentation skills, with experience presenting to executive-level leaders.
- Skilled in collaboration, conflict resolution, group interaction/dynamics, management, and project management.
- Preferred familiarity with non-profit organizational structure.
- Strong attention to detail.
- Ability to communicate well in writing, strong proofing, editing, and quality control work.
- Candidates with familiarity with eRA Commons, ASSIST, and SAM a plus.
Benefits
- Medical insurance
- Dental Insurance
- Vision Insurance
- Life insurance
- Paid time off
- 401(k) matching