Children’s Health Dallas teamed up with Philips and Recornect to create and pilot new ED exam rooms to improve the experience of receiving mental health care in the Emergency Department. By integrating a specialized interactive touchscreen with ambient room technology and therapeutic content, ED exam rooms are transformed into ultra-tunable environments that can help improve care delivery. Patients can rapidly de-escalate, begin therapy faster, and connect with staff in new ways. This webinar will tell the story of their design process, patient outcomes and valuable lessons learned.
Experts
Colleen Newland is part of a multi-disciplinary team at Philips Design working with patients, providers and partners to find new ways for technology, environments, products, and services to come together more seamlessly and meaningfully. An architect by background, she is passionate about uncovering and translating user needs into design requirements and, ultimately, tangible experiences. In 2019, Colleen was awarded AIA’s List of Healthcare Design’s ‘Best Under 40’.
Brad Jesse began his career over 24 years ago as a nurse in the ED and Cath Lab. For the last 20 years, he has worked in healthcare industry sales, business development, consulting, project/program management, and marketing. Today, he is responsible for the marketing and sales support efforts for Ambient Experience. In this role, he works to drive awareness of patient and staff experience solutions in order to enhance patient and staff experience.
Geneva Burnap began her career at Children’s Health over 25 years ago. She currently serves as the Senior Director of Emergency Services for the organization. In this capacity, Geneva is responsible for the clinical, operational, and fiscal performance of the Children’s Medical Center Dallas Emergency Department, with specific oversight of clinical managers and team leaders for care delivery.